Delivery

Please allow 7 to 14 days for delivery. ( If you require your goods sooner please contact us and we will do our best to help) *. Postage charges are as follows,

Goods up to the value of £100 - £5.00

Goods over the value of £100 - FREE

Depending on the weight, parcels will be sent either by Royal Mail recorded or Royal Mail special delivery . Should there be any delay in the posting process we will notify you by telephone or email as soon as possible.

* All Artist Bears Will be sent by Royal Mail special delivery. This is included in the price of the bear.

Returns policy

If your goods arrive faulty or damaged please notify us by telephone or email within 48 hrs of receipt. These good must then be returned to us within 30 days for a full refund or replacement. All returns must be sent back with the original boxes, packaging and certificate where applicable.